Cancellation& Return

 

At REHAN KURTA, we strive to make sure you have the best experience while selecting and buying your favorite Indian Ethnic /KURTA Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control. We have listed everything below about our Cancellation and Return policy so that in case you do decide to cancel your order, or seek return, you do not face an iota of a problem.

  • Cancellation

    Q: And what if I cancel after 24 hours of ordering or after shipping ?

   A:If the customer cancels any style or styles once the order is processed or after 24 hrs or product ready to ship and then request for a refund, there will be a charge of 5% on the total refund amount which will be deducted and the balance amount will be refunded to the customer. You can choose to cancel all Non-Ready to Ship products

Q: Can I cancel my order in case I change my mind after ordering?

A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe.Please be apprised that Ready To Ship orders are not eligible for calcellations as they are despatched within 24 hours of the receipt of order.

  • Q: Why a “24 Hour” deadline?

    A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging,customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.

  • Exchange & Return Process

Once the product has been delivered to the User after purchase from the Platform and if you are unhappy with our product, all returns or Exchange of the product shall be governed by and subject to Terms of Use as well as the below elaborated Return and Exchange Policies.

  • Requests for return or Exchange of products purchased from our e-commerce portal, www.rehankurta.com are required to be made by Users within 5 days from delivery of the product(s). Users can place their request to our Customer Care Team via email at care@rehankurta.com  or call us at our CARE number +91 9654617066 (India Customers).
  • You are to send your details i.e. Order number/ Order ID and Reasons for Exchange and Return via email.
  •  We offer 2 types of  returns and Exchanges:

a) Exchange at Store:

We would assist you at REHAN KURTA STORE  , after your request has been received, processed and accepted by the Customer care team. We will communicate all the acceptance on your registered email/ or phone number.

b) Online Exchange:

You are requested to adhere to the below detailed process for exchanging the purchased products online.

If you want to return or exchange the product .you may self-return the product to our Returns desk/store address. The product should be properly wrapped and the you must ensure that the product is unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order ID and Return ID of the returned product on the package.

  • You are required to courier the product on the below address: –

REHAN KURTA

G-51/7 SHAHEEN BAGH , KALINDI KUNJ ROAD

JAMIA NAGAR , OKHLA

NEW DELH-110025 , INDIA

• Once the product is received at our end, it will go through an internal quality check. After the product is verified, we will process the Exchange  request.

  • 4Term & Conditions of Exchange or Return:

a) The returned product should be fresh, unwashed, unaltered and unused with the tag intact as it will be checked at our end.

b) Returns or Exchanges are allowed with products of same price or higher.

c) Returns or Exchanges at a store is valid only in India.

  • Refunds will be granted only in the following cases:

• Genuine size issues, only for unused, unaltered garments with tags

• Genuine quality issues

• Packages lost in transit

• If a wrong item has been delivered to you

  • . E-coupons/Credit note will be issued in the below refund related scenarios:

• Incorrect delivery address/Pin Code

• Incorrect address including any form of a PO Box address

• After 3 failed delivery attempts by the courier

• Package refused by recipient

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